BUILD YOUR BASKET
Add Your Products
Choose your products and any required options, then add them to your basket. Review the items and quantities before continuing.
CHECKOUT
Go to Checkout
Open your basket and select checkout. Review your order summary and enter any eligible discount code before confirming your order.
YOUR DETAILS & PAYMENT METHOD
Select Pay by Bank
Enter your contact and delivery details, choose your delivery option and select Pay by Bank as your payment method.
SUBMIT YOUR ORDER
Click Confirm Order
Check your details and click Confirm Order. The screen will refresh and display a button to connect to your bank.
There is one more step: confirming the order does not complete payment. Continue using the bank-connection button.
CONNECT TO YOUR BANK
Select Your Bank
Click the button to connect to your bank, then choose your bank from the list of supported major banks.
AUTHORISE YOUR TRANSFER
Submit Your Payment
Follow the on-screen prompts, provide the details requested by the payment service and authorise the transfer with your bank.
Complete payment within 48 hours of placing your order.
PAYMENT STATUS
Check Your Order Is Paid
Once your bank transfer has been authorised and payment confirmed, your order will update to Paid.
If the status has not updated or you are unsure whether payment completed, check with your bank and contact us with your order number before trying to pay again.
AFTER PAYMENT
Packing and Dispatch
Orders can only be dispatched once payment has been made and confirmed. We pack and dispatch orders within 24 hours of confirmed payment.
Your dispatch email will include your tracking information once the parcel has been prepared for collection.
PAYMENT DEADLINE & DISCOUNT CODES
Complete Payment Within 48 Hours
Payment must be completed within 48 hours of placing your order. Unpaid orders will be cancelled after this period.
Discount codes on cancelled, unpaid orders become void. If you place a new order, you will not be able to reuse a discount code from the cancelled order.
- Confirm your order, then continue to the bank-connection button.
- Authorise payment through your selected bank.
- Check that your order updates to Paid.
- Complete payment within 48 hours to avoid cancellation.
Need help? Contact us with your order number.
DELIVERY & TRACKING
Choose Your Delivery Option
- Royal Mail Tracked 48: £5.50
- Royal Mail Tracked 24: £6.50
- Free shipping: available on orders over £90.
Check the final delivery options and charges at checkout. Delivery estimates apply after dispatch; Tracked 24 and Tracked 48 are service names and do not guarantee delivery within 24 or 48 hours.
Your tracking details are sent by email once your order has been prepared for collection. Check your junk or spam folder if the email is missing.
QUICK ANSWERS
Ordering FAQs
How do I pay for my order?
Select Pay by Bank at checkout and click Confirm Order. When the screen refreshes, use the bank-connection button, select your bank and follow the prompts to authorise payment.
Does clicking Confirm Order mean I have paid?
No. You still need to use the bank-connection button and complete the payment process. Once payment is confirmed, your order updates to Paid.
Where do I find the button to connect to my bank?
The button appears on the refreshed order screen after you click Confirm Order. If you cannot find it, contact us with your order number for help.
What if my bank is not listed?
Contact us with your order number before attempting another payment method. We can help you check the available options.
How long do I have to pay?
Payment must be completed within 48 hours of placing your order. If it is not, the order will be cancelled. We can only dispatch paid orders.
What happens to my discount code if my unpaid order is cancelled?
Any discount code used on that cancelled order becomes void and cannot be reused when placing a new order.
My bank shows a payment, but my order is not marked Paid. What should I do?
Check the transaction status with your bank and contact us with your order number before paying again.
When will my order be dispatched?
We pack and dispatch orders within 24 hours after payment is confirmed. Tracking information is sent by email once the parcel has been prepared for collection.
Which delivery options are available?
Royal Mail Tracked 48 is £5.50 and Royal Mail Tracked 24 is £6.50. Free shipping is available on orders over £90. Check the final delivery options and charges at checkout. Tracked 24 and Tracked 48 are service names, not guaranteed delivery times.
READY TO BEGIN?
Browse Helix Bio research products
Choose your products and follow the steps above to complete payment.